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Anil Sharma

Anil Sharma is a freelance writer with extensive experience in journalism. In addition to writing articles for TMCnet, he also works for IANS (Indo-Asian News Service), a wire agency for India's largest state of Rajasthan, and as a stringer reporter for CNBC TV 18. In addition he is working as a part time correspondent for Ticker News. Previously he worked with Bridge News, USA, as a stringer for Jaipur, and also worked as a freelance journalist. His articles appeared in the Business & Political Observer, Rajasthan Plus, a publication of the Times of India group. He has also worked for 11 years as a senior correspondent\senior sub-editor with Rajasthan Patrika (English), a prominent Economic English daily being published from Jaipur. He holds a MBA degree in finance.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

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  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

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  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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