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Michelle Robart
TMC

Michelle Robart is a TMCnet contributing editor. Born and raised in Maine, Michelle Robart is an avid traveler, surfer and reader. She graduated the University of New Hampshire in 2006 with a Bachelor’s degree in Communication and a minor in Journalism. In 2004, she spent six months living in Sydney, Australia “studying” abroad and traveling all over the east coast. Before joining TMC, Michelle worked in the travel industry; first at a private jet corporation and then at a travel management company. She is excited to expand her writing skills and gain technology experience in her role as an Editor at TMC.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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