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Featured Columnist

Kelly McGuire

Kelly McGuire brings a professional portfolio of editorial experience to Technology Marketing Corporation. Before joining TMC, Kelly was an Editor at IHS Herold, an information and global research company where she covered oil, gas and the alternative energy.

Prior to her time at IHS Herold, Kelly worked as a freelance writer for OurWeddingDay.com, CollegeCandy.com, First30Days.com, and has held Editorial positions at The Real Deal Magazine – NYC’s leading trade publication – and CosmoGIRL! Magazine, may it rest in peace. She holds a Bachelors Degree from the University of Massachusetts Amherst in Journalism, a minor in English and a certification in Professional Writing and Technical Communications.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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