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Juliana Kenny

Juliana Kenny is a Managing Editor for TMCnet and writes about a diverse number of subjects in the technology industry including cloud computing, SIP communications, video, telephony, and CRM. Having graduated from the University of Connecticut with a double degree in English and French, Juliana has been published in trade magazines for the label industry, consumer quarterlies in the beverage industry, and creative literary compilations. She has most recently been published in Cloud Computing magazine.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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