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Jamie Epstein

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a Reporter’s Assistant. After working as an Administrative Assistant for a year, she joined TMC as a Web Editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor’s degree in mass communication with a concentration in broadcasting from Five Towns College.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

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  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

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  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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