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Featured Columnist

Maurice Nagle
TMC
Growing up a gamer, the love of tech started for Maurice at a young age. This passion evolved over time and today includes interest in the IoT, UC, digital services and network transformation. With TMC, Maurice stays at the tip of the innovation spear by reporting on cutting edge solutions extending from the data center to the end user. Maurice is a graduate from the University of Connecticut with a degree in Political Science and Communications. He previously interned and worked for ESPN Radio where he wrote on-air material, produced programming and covered the Miami area teams (Dolphins, Heat, Marlins, Panthers). Maurice has been published on cbssports.com and Bleacher Report.
 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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