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Alicia Young
TMC
Alicia Young is a 2016 graduate from Western New England University, Summa Cum Laude. She has a Bachelor’s degree in English Literature along with a minor in Communications. Alicia has always been an avid reader, which fuels her love for editing and writing. She has had an essay published in “Fresh Voices: An Anthology of First Year Writing” at Western New England University, and has completed successful editing internships with Dzanc Books, The Borgen Project, and Anthem Press.
 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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