Workforce Management Featured Article
WFMSG's New Community WFM Ready for General Delivery
The Workforce Management Software Group, Inc., (WFMSG) a developer and provider of the Community workforce management solution, stated that the newest version Community 4.0 is now available for general delivery.
WFMSG explained that its Community 4.0 offering is not just a workforce management solution but a comprehensive communications infrastructure for one’s business. It is capable of bringing together the entire enterprise and enables users to be informative, collaborative, and realize an agile workforce that can deliver high performance results.
The new release is very different from other workforce management solutions as it is just not a collection of advanced functionalities. It automates the cumbersome process of workforce realignment in order to keep up with changing dynamics of customer expectations and behavior. It delivers a better option for enterprises through state-of-the-art technology, intraday automation, multiple agent communication channels, video enabled, mobile and tablet ready features and more.
By leveraging multiple, intelligent, two-way, carrier independent mobile channels, Community 4.0 enables enterprise contact centers to flex capacity in minutes allowing analysts to put in place multiple strategies systematically via a simple process.
Daryl A. Gonos, principal responsible for sales and marketing at WFMSG, said, “The response to Community 4.0 release has been overwhelming. The intelligent features and communications framework combine to deliver a disruptive technology that has been previously unavailable as a core component of a workforce management solution. When you couple low cost, IT friendly, mobile ready, browser neutral, scalable architecture with Community’s ease of use, the value proposition for first time adopters and those wrestling with outdated, expensive legacy systems is extremely compelling. If the early response is an indication of the markets’ receptiveness, we look for Community to capture significant market share in 2014. We could not be more excited.”
Edited by Ryan Sartor
