Workforce Management Featured Article
Online Tools Calculate WFM Savings, ROI
Many universities now have calculators on their websites to help parents and students estimate college costs. Some businesses also offer online ROI and savings calculators for customers, partners, and prospects to use. Workforce management solution provider Teleopti is among the latter.
The company this month announced the availability of its WFM Savings and ROI Calculator tools. The WFM Savings tools were designed for customers and prospects. The ROI Calculator is for Teleopti partners.
“The new Teleopti WFM Savings Calculator is an online tool designed to provide easy insights on the savings that could be achieved through automating, optimizing, and adhering to workforce schedules,” the company explains. “The schedules, in association with Teleopti’s Lifestyle modules, help to reduce sickness levels and staff turnover as well as cutting administration time spent by planners and managers.”
The WFM Savings Calculator provides personalized calculations after website visitors enter their agent and resource planner numbers and costs. People can receive the results, which include a three-page document illustrating time and money savings, via download or email.
“Our solution helps organizations to focus on creating schedules that take into account lifestyle factors, resulting in a happier workforce with staff that are less likely to leave, therefore reducing attrition and improving service levels - a win-win for any company,” said Nick Smith, Teleopti’s Business Manager for the U.K. and Ireland. “The ROI calculator, which our partners can use with prospects, also demonstrates the project timeline and how quickly a company can see a return on investment from implementing a Teleopti workforce management solution.”
Teleopti says it’s the largest best-of-breed WFM solution provider. Its solutions are used by back offices, contact centers, and retail stores to improve customer service, employee satisfaction, and profitability.
The company, which was established in 1992, has customers in more than 85 countries. It has offices in Brazil, Canada, China, Finland, Germany, Norway, the Philippines, Russia, South Africa, Sweden, the United Arab Emirates, the United Kingdom, and the United States.
Edited by Mandi Nowitz
