Workforce Management Featured Article
Cloud-Based WFM or Bust
An infographic from Monet Software illustrates the convenience, cost savings, and customer service benefits of cloud-based workforce management.
That includes electricity savings of $750 per server per year by moving workloads to the cloud. Organizations leveraging cloud-based WFM also stand to save $6,000 per server over five years on hardware, software, and labor.
It’s also faster and safer to run WFM in the cloud than on premises, Monet Software (News - Alert) says. Cloud-based WFM can be up and running in just four to six weeks, it says. That’s far quicker than the month it takes to select and install WFM equipment and software, the company notes.
Users of cloud-based WFM solutions can also expect 15 percent in annual IT personnel cost savings. And 59 percent of those surveyed say using cloud-based WFM allow for more efficient use of IT resources.
Monet Software CEO Chuck Ciarlo says “with Monet WFM, IT is removed from having to support users and infrastructure. Our strong customer support handles helpdesk questions, IT issues, and application-specific issues. That doesn’t just save time and trouble, it lowers IT department overhead.”
The company adds that the majority of ongoing call center expenses are related to staffing. So optimizing personnel relative to call and contact centers is key, Monet Software notes. Not only does cloud-based WFM make the best use of IT staff resources, it enables call centers to optimize agent time and investment.
“Having the optimum number of staff at the right time in the right place is essential to call center success and profitability,” according to Monet Software. “Overstaffing results in needless spending for unnecessary staff, while understaffing will lower service levels, increase staff turnover and impact your revenues.”
Edited by Maurice Nagle
