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Monet Launches WFM Integration with Amazon Connect
Monet Software (News - Alert) today announced an integrated offering with Amazon Connect, the online giant’s cloud-based contact center service.
This new release will enable organizations to seamlessly integrate Monet’s workforce management solution with Amazon Connect. The total solution will allow business customers to enjoy agent communications, accurate forecasting, intra-day management, optimized scheduling, and real-time adherence.
“Monet WFO is an affordable cloud-based solution that was designed from the ground up to run on multiple AWS availability zones and adhere to best practices from AWS for the highest level of security and availability,” explained Shimon Keren, Monet’s senior vice president of products. “This new release adds a seamless WFM integration to Amazon Connect, a disruptive contact center technology from Amazon, and enables companies to host a growing number of key contact center solutions on AWS.”
Monet Software CEO Chuck Ciarlo added: “Monet has been developing out of the box integrations for many years. We are committed to continuous innovation in our cloud AWS offering to enable businesses to have flexible, scalable, and affordable solutions to elevate their customer experience. Monet Software is ready to assist Amazon Connect customers with a unified WFO solution that helps meet service level targets, improves customer experience, reduces cost, and empowers contact center agents.”
In an example of one of Monet Software’s other integrations, the company earlier this year launched a Salesforce version of its WFM solution. It meets customers where they are, integrating easily with Salesforce Service Cloud or Sales Cloud case management systems. That gives users access to Monet’s omnichannel WFM solution directly through Salesforce.
Monet Software is a global company that provides cloud workforce optimization software solutions for contact centers and help desks. The company is also a member of the AWS Partner Network.
Edited by Maurice Nagle
