Workforce Management Featured Article
Monet Goes 'Zen' with WFM Integration
For customer service operations, each technology component is a piece to completing one of the most important puzzles an organization will put together. An integral component to successful contact center operations is workforce management, so ensuring this piece fits just right is mission critical.
Monet Software announced a new release, an integrated solution with Zendesk. The integrated offering introduces the Zendesk portfolio, and an elevated customer experience.
“This new release adds a seamless WFM integration to Zendesk, a powerful software that creates an integrated omnichannel customer experience to enable companies to better meet their customer and agent needs and improve their service levels,” said Chuck Ciarlo, Monet Software (News - Alert) CEO.
The cloud-based workforce management solution delivers Zendesk users with agent communications, performance management, intra-day management in addition to forecasting and scheduling tools. The robust platform puts the power of a future-forward, feature-rich, cloud powered solution in the hands of a digital first firm.
“This new integration is part of our strategy to provide our customers with flexibility when it comes to their contact center platform,” said Shimon Keren, SVP of Products at Monet Software. “Monet WFM has a unique capability to optimize your workforce across multiple interaction channels and across multiple systems such as CRM, and your telephony system of choice. With this new integration, Monet WFM enables organizations, who are using Zendesk as their primary Service CRM system, to seamlessly optimize their omnichannel workforce and elevate customer experience.”
In the contact center, it’s rare to receive a second chance at providing service, let alone a second chance at a first impression. The proper components make sure the first interaction is an exceptional one.
What’s in your contact center?
Edited by Maurice Nagle
