Workforce Management Featured Article
Aceyus, Upstream Works Software Partners Integrate to Improve Customer Experience Management
The contact center is a data-driven hub of omnichannel interactions – the core of customer service, if you will. Partnerships and innovation are driving the next generation of contact center solutions, solutions to address the customer experience demands of the modern organization.
Upstream Works Software Partners announced a new partnership with Aceyus (News - Alert), the two aim to merge actionable data with customer experience management to enhance customer service delivery.
“We’re excited about our partnership and integration with Aceyus. This strategic partnership empowers organizations to benefit from an extensive amount of data, and provides them with a competitive advantage while supporting their digital transformation goals,“ said Rob McDougall, President and CEO, Upstream Works (News - Alert).
Aceyus leverages interaction data to deliver digestible, actionable reporting to improve customer service. Upstream Works, on the other hand, provides omnichannel customer experience management solutions developed for the Cisco (News - Alert) Finesse desktop, supporting personalized, customer interactions.
The piece of this partnership to focus on is data-driven decision-making, as this is the straw stirring the drink in this newly announced bundle. This is central to being able to provide personalized, contextual conversations.
“With deeper and real-time visibility, this integration will help brands understand the customer journey, equipping them with meaningful information that can improve the customer experience and optimize contact center performance.” said Mike Ary, President and CEO, Aceyus, Inc.
Customer service is central to the success of any business, and the contact center serves as the epicenter of these efforts.
What’s in your contact center?
Edited by Maurice Nagle
