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Nuance Adds Intelligent Engagement Services, Supports Conversational AI Innovation
Customer engagement is an arena receiving much in the way of attention. Conversational AI is one of the many areas of innovation, introducing a new day in the way enterprises communicate with customers.
Nuance (News - Alert) announced the Nuance Intelligent Engagement Platform is making the addition of Intelligent Engagement services as well back end integrations to its open, cloud-agnostic framework. The move is step toward enabling an AI-powered future of engagement.
“As pioneers of this industry and experts who have spent decades in the trenches making Conversational AI real for organizations around the globe, we know what it takes for enterprise-grade success,” said Robert Weideman, GM and EVP, Nuance Enterprise Division.
The newly announced additions to the Nuance Intelligent Engagement Platform are an extension to the Nuance API library, further empowering businesses of all shapes and sizes to develop robust AI engagement solutions. Nuance offers developers the tools to craft security and biometrics, conversational AI, agent AI and messaging services. Other platform improvements address integrations and flexibility, easing deployment process of future-forward engagement solutions.
“As the space continues to grow more complex, the future lies in solutions that are flexible and scalable. The best customer interactions will come from platforms that do not sit in a silo but rather build on the rich data an organization has across the business and from that deliver an experience that’s personalized and frictionless. By expanding the openness of our platform, we can continue to meet our customers where they are, giving them the visibility and control they want while still providing access to professional services,” Weideman continued.
Conversational AI is a key component of the future of work, and expectations are sky high for what the coming years will bring. Is conversational AI part of your plans?
Edited by Maurice Nagle
