Workforce Management Featured Article
U-WFM to Support Denmark Contact Center
Keeping the contact center firing on all cylinders is a precise dance. While hiring the right people matters, putting the right people in charge makes a difference, the right WFM solution can help ensure when the rubber the road meets the road the competition is left in the dust.
Danish firm Duka announced the selection U-WFM’s Workforce Management in the Cloud offering for its Hinnerup, Denmark contact center.
Mikkel Degn, Head of customer service at Duka says, “U-WFM’s solution is a great fit with our agile and innovative approach. Our personalised IT support is being really well received, and our contact centre needs a workforce management solution that is not only cutting edge but can accommodate our business growth. U-WFM’s comprehensive, yet flexible workforce management functionality, speed of implementation and future-proofed cloud technology, will help us to deliver the market-leading service levels that our customers have come to expect.”
The cloud-powered U-WFM solution will support a rapidly growing company with robust automation for scheduling and forecasting in the Hinnerup contact center. Duka is an ambitious company with the mission of making computers and the internet accessible to all. The world is a much smaller place thanks to technology, and Duka is aiming to make everyone within reach.
U-WFM’s CEO Matthew Hughes (News - Alert) says, “There is a lot of synergy between U-WFM and Duka and we look forward to a long and mutually beneficial partnership. It’s great to have the opportunity to work with Duka to maintain their market dominance and look forward to supporting Mikkel and the team during this exciting time in their development.”
What WFM is in your contact center?
Edited by Maurice Nagle
