Workforce Management Featured Article
Noble Gamification 2.0 Engages Agents
Not everything in life is fun. As a matter of fact, there are a lot of things in life that don’t fall in the fun category. Whether it’s the dentist, the DMV or cleaning up after the dog, the list goes on, but at least in the contact center, gamification can improve the working experience.
Noble Systems announced Nobel (News - Alert) Gamification 2.0, an omnichannel contact center solution that is building on its award-winning ways.
The mobile application delivers agents a visual interface displaying goals, milestones and allows them to keep tabs on the competition. Agents create a profile that offers insight into performance, provides push notifications in off hours delivering the ability to claim prizes when challenges are met, and not impacting productivity during work hours.
One upgrade in particular to the application is the new Bling Bazaar that offers non monetary, location-based awards for agents via its reward management tool. The enhanced iteration of the Noble solution also promises upgraded security settings.
Ashley Clayton, General Manager at Noble Systems (News - Alert), said, “Our introduction of Noble Gamification in early 2018 sparked a wide interest from the marketplace, as well as from existing Noble users. More companies are placing an increased operational focus on employee engagement, and our Gamification offering appeals to today’s Millennial and Generation Z employee teams. We use both intrinsic and extrinsic motivation factors to promote and reinforce desired behaviours and gain greater buy-in. Companies are seeing multi-fold benefits across all levels of the organisation, including increased productivity, decreased employee turnover, higher profits, reduced training costs, improved employee morale and accelerated learning.”
Edited by Maurice Nagle
