Workforce Management Featured Article
ORGANO Gets Customer Experiences in Shape with Talkdesk
In regard to delivering quality customer care, nothing is more important than consistent quality and always-on communications. When ORGANO – a growing producer and marketer of health-focused products – needed to get its contact center into shape it turned to TalkDesk..
By upgrading to a cloud-native contact center solution from it first-gen cloud provider, the company was able to realize numerous benefits including more reliability, scalability and integration possibilities. Previously it had been dealing with occasional service outages and issues that led to poor customer experiences.
As a fast-growing business, ORGANO needed a solution that would dependably meet its customer service operations today and well into the future. With TalkDesk, it now has the ability to easily go in and link other systems it’s using within the platform from its Freshdesk system to other CRM tools like Zendesk, Salesforce, Slack - and more.
With AppConnect, an enterprise app store for the contact center, ORGANO can also easily install any needed apps in the future.
"Today’s forward-thinking enterprise organizations like ORGANO are setting themselves apart through superior customer service and transforming their contact centers with Talkdesk to keep pace with customer demand," said TalkDesk CEO Tiago Paiva.
The company offers a 100% Uptime Service Level Agreement that is supported by multi-level redundancies and a downtime reimbursement plan.
"Supporting our customers and distribution partners with a superior level of customer service is what sets ORGANO apart in a highly dynamic environment," said Shella Chua, SVP Global Admin and Distributor Services of ORGANO. "The agility, flexibility and stability of Talkdesk’s cloud contact center allows us to remain ahead of our customers’ needs through a rapid pace of product innovation and seamless integrations in an easy-to-use and comprehensive solution."
Talkdesk recently announced the company was named as a leader in contact center solutions in four separate categories for the G2 (News - Alert) Crowd Winter 2020 report including: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software.
Edited by Maurice Nagle
