NICE Announces [email protected] to Address COVID-19 Concerns, Accelerate Work-from-Home Transition

We talk frequently about the importance of agility in business operations, but I doubt many expected COVID-19 to serve as the test for your organization’s agility. With a push toward remote work, businesses around the globe are supporting employee safety and wellbeing but who can these businesses lean on for support to ensure a smooth transition during the current pandemic?

NICE launched [email protected] today, a limited time offer in direct response to COVID-19. The cloud native solution is aimed at supporting contact centers as they transition from on-premises to working from home.

Powered by the CXone cloud platform, [email protected] promises to have contact center operations up and running within 48hrs – like nothing happened – with no contract and free for 45 days. There are no maximum seat limits, seamless agent onboarding with E-learning and 99.99% availability.  Users can put the call recording, ACD, IVR and other features to task in these trying times.

“During this time of uncertainty related to COVID-19, it is especially hard on contact centers that are at the heart of organizations,” said Barak Eilam (News - Alert), CEO NICE, “As we speak, our customers are racing to transition employees to work from home to maintain business continuity and handle spikes in interaction volume. NICE is taking this important step with [email protected] to do our part, removing barriers and giving organizations the tools they need, as they rapidly respond to a changing world.”

To be clear, this mass migration from the office to telecommuting is putting a strain on operations of all shapes and sizes. For the contact center, customer service can’t afford to rest on laurels. While the focus on customer satisfaction something to keep in mind in this time of great change is agent experience.

NICE is positioning to play a pivotal role in ensuring contact center operations remain business as usual, even in a time of such abnormality.

What’s in your contact center?

Edited by Maurice Nagle