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Puzzel Purchases U-WFM in UK Expansion Plan
Oslo, Norway-based Puzzel, a CCaaS provider for the European market, has acquired workforce management and optimization software provider U-WFM for an undisclosed amount. The move is part of Puzzel’s plans to expand in the U.K., adding to its other six office locations throughout Europe.
With more than 900 customers spanning 40 countries, Puzzel provides omnichannel technology and artificial intelligence capabilities that make delivering personalized and on-time support possible via any platform or device.
U-WFM is headquartered in Sheffield, U.K., and also has customers in Australia. Its solutions make it possible for contact centers to improve operations through better forecasting of demands, monitoring of agent adherence, and other contact center optimization tools.
With this latest acquisition, the company can reach deeper into European markets.
“By joining forces with Puzzel we can continue to offer customers a full set of leading integrated contact center capabilities and become part of an organization with a sizeable presence across key European markets,” said U-WFM CEO Matt Hughes (News - Alert).
For Puzzel, it also means helping companies to maintain their contact center talent thanks to better tools to manage and optimize the workforce.
“U-WFM strategically expands our product suite, accelerates our expansion in the U.K. market and represents an exciting milestone in our mission to offer a best-in-class, integrated customer experience,” commented Puzzel CEO, Børge Astrup.
Edited by Maurice Nagle
