Workforce Management Featured Article
Verint Announces 2020 Partner of the Year Award Winners
The coronavirus pandemic is galvanizing the global community, as the world comes together to halt the threat partnerships are pole-vaulting to elevated importance. The tech community rallied the troops, and in this time of great need it’s important to recognize those on the front lines executing.
This week, Verint named NWN Corporation, Avaya and Five9 (News - Alert) Partner of the Year award winners. The Customer Engagement Company reserves this recognition for partners for exceptional customer engagement in addition to assisting businesses in meeting benchmarks.
Honors include:
- SMB Partner of the Year – NWN Corporation
- Global Channels Partner of the Year -- Avaya (News - Alert)
- North American Partner of the Year – Five9
Five9 found its groove with a 2018 Rising Star Award in 2018 and 2019 Cloud Partner of the Award. Building on this success, its cloud contact center solutions continue to prove the perfect Verint (News - Alert) partner.
Avaya and Verint have a nearly two decade partnership that is flourishing. Avaya earned the award for its ability to introduce thousands of organizations to the cloud as well as robust portfolio of workforce management and contact center solutions therein.
NWN (News - Alert) Corporation is committed to bringing the SMB market the best in contact center solutions, with the Verint Workforce engagement portfolio central to those efforts.
“We are delighted to recognize Avaya, Five9 and NWN for their ongoing commitment to providing leading cloud and hybrid solutions for customer and workforce engagement,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint also recognizes these partners for their collective efforts and guidance in helping organizations effectively transition their contact center agents and operations to a work-from-home environment. We are proud that our partners are playing a strategic role in helping organizations adapt and respond to their customers’ needs during this challenging time.”
What’s in your contact center?
Edited by Maurice Nagle
