Workforce Management Featured Article
Serenova & Fuze Team to Deliver UC & Cloud Contact Center Solutions to the Enterprise
Unified customer experiences and seamless communications have been in high-demand for businesses across the globe.
With COVID-19 and the increase in WFH happening, cloud-based contact center solutions and unified communications have been more necessary than ever. With these technologies, it's possible for agents and customers to meet on communications channels they choose, connect from anywhere, at any time and have one single platform to perform all the functions easily.
Still, silos have existed between the two technologies.
Now, a new referral partnership between Serenova and Fuze is eliminating that. The CCaaS and WFO solution provider is teaming up with the cloud-based UCaaS provider to bring global enterprises an opportunity to deliver efficient, effortless customer experiences from anywhere, at any time.
The combination of UCaaS and CCaaS takes customer service capabilities to the next level for organizations by giving them the flexibility to meet customer demands while also reducing costs.
Through the partnership they’ll get crystal-clear voice quality and a powerful routing engine that will direct customers to the right agent for quick resolution and best-in-class customer experiences. Organizations get a completely unified view of all contact center activity that’s happening and also allows employees located across the globe to make more informed decisions.
“The opportunities for contact centers to become more seamless, cost-effective components of organizations’ unified communications strategies are boundless,” said John Lynch, SVP of sales for Serenova. “Combining Serenova’s globally scalable cloud contact center platform with Fuze’s unified communications and contact center platform provides organizations with a tightly integrated, best-of-breed solution to deliver exceptional cross-channel customer experiences.”
Earlier this year, Serenova announced a merger with Lifesize to become a powerful cloud contact center and workplace collaboration company that serves more than 10,000 customers across the world.
Edited by Erik Linask
