Balto Boasts $10M Series A

We’re seeing intelligence implemented across operations, from the edge to the contact center, and for good reason too! Agents are now armed with real-time intelligence to offer customers more personalized, more effective care and a greatly enhanced customer experience.

This week, Balto, a provider of Al-powered real-time guidance for contact centers, announced the close of its Series A round of funding, with investment from Sierra Ventures, Jump Capital, OCA Ventures, Cultivation Capital and others amounting to $10 million.

Current Balto customers note as high as a 35% increase in conversion rates, slashed average handle time (AHT) by up to 90 seconds, accelerated agent onboarding by 75% and provided customer service reps support to properly diagnose customer issues or allay customer concern.

“Fueled by demand for enterprise applications like CRM, ERP and business intelligence, and the skyrocketing growth of recordings as businesses have gone virtual, conversational intelligence is poised to become a multibillion market in the next few years. Balto is well positioned in this burgeoning market, offering something that other solutions don't have: the ability to deliver the insights representatives need to execute key actions in real time," said Tim Guleri, managing partner at Sierra Ventures, who also will join the Balto Board of Directors. 

It’s tough to argue with data. Intelligence in the contact center and beyond is driving irrefutable results. The Future of Work is now.

What’s in your contact center?

Edited by Maurice Nagle