Verint Wins FinTech Regulatory Compliance Award

In the banking and financial services sector, there is a seemingly endless list of rules and regulations that govern customer contact. Since these institutions handle the most sensitive customer data there is – account numbers, card numbers, PIN codes, etc. – their transactions must be very carefully monitored, and their recordings must be kept to a high standard of security.

Customer engagement company Verint (News - Alert) specializes in contact center and customer engagement platforms that meet the robust rules for financial services customer support. The Verint Financial Compliance product captures, retains, analyzes, and retrieves all communications including voice calling, chat, online meetings, screen-sharing and more so financial services organizations can ensure they’re remaining compliant. Verint provides a range of compliance capture capabilities allowing businesses to fully control the recording policy down to a user or group level. Its solution framework has been at the forefront of meeting new compliance challenges for organizations through a combination of secure compliance technology, powerful automation, and an open approach to ease integration and data intelligence.

The Melville, New York-based company recently announced that it its Financial Compliance solution has won the Data Management Partner for Regulatory Compliance category in Central Banking’s 2020 Fintech & RegTech Global Awards. The program recognizes innovation in financial and regulatory technology products and policy, results achieved through partnerships and celebrates the best work among central banks, financial regulators, and the broader practitioner market.

“Verint helps central banks address communication compliance and associated data governance challenges through its financial compliance platform. For one central bank in South America, Verint quickly replaced their legacy systems prone to losing compliance-sensitive interaction records with a highly sophisticated and secure alternative that has been helping their team enhance records retention while speeding up monitoring and analysis,” says Rachael King, chair of Central Banking’s FinTech & RegTech Global Awards.

Announcing the award, Verint stated that it is a true testament of the company’s continued engagement with central banks and supervisory bodies to help them maintain transparency and compliance.

Edited by Maurice Nagle