Workforce Management Featured Article
8x8, Verint Join Forces for Workforce Management
Customer service is lacking; the ups-and-downs of the call center carousel is nauseating to say the least. The contact center requires an all hands on deck approach. This complicated symphony of people, processes and technology requires efficiency, precision and a proactive approach to operations.
Verint and 8x8 announced a partnership introducing the integration of cloud workforce management and cloud contact center applications with a leading cloud communications platform.
“Joining forces with Verint (News - Alert) enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO at 8x8, Inc. “These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers.”
The integration comes “out of the box,” boasting precise synchronization of historical an real time data and agent performance from 8x8 (News - Alert) Contact Center with Verint Enterprise or Verint Monet. Mid-market and the enterprise can leverage data-driven decision-making for agent forecasting, scheduling and other workforce management capabilities.
“The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO. “The integration gives 8x8 customers access to Verint's innovative cloud applications that drive elevated customer and employee experiences.”
What’s in your contact center?
Edited by Maurice Nagle
