Odigo Joins Google Cloud Contact Center to Expand Global Customer Base

CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs.

The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to upgrade self-service functionality for a wide range of language options for the global marketplace. The collaboration will enable Odigo customers to have access to more than 40 languages, 125 dialects, as well as new technical support and capabilities from Google’s established cloud service team.

“I am confident this partnership will benefit our customers with an improved experience as Odigo has been very reactive to integrate Google Cloud CCAI capabilities to its offer and is one of the first to demonstrate their AI capability, being a visionary in the CCaaS market,” said  Dominique Pfeffer, Cloud Technology Partners Lead at Google Cloud.

Callbots for Odigo will also be enhanced with machine learning, with Google’s AI having the useful ability to recognize speech patterns and tone. Intelligence software can utilize call data to give customers faster, more personalized experience that gets better over time.

“Odigo has always seen AI as a primary driver of excellent customer experience,” said Odigo’s Chief Marketing & Product Officer Thibaud Pietri. “This partnership with Google Cloud is an exciting step forward in providing a satisfying experience to customers around the world.”

Edited by Maurice Nagle