Workforce Management Featured Article
ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution
Next-Gen 911 services are essential today as we advance the landscape for emergency response communications. The call centers that deal with these challenging communications must have advanced tools and systems that improve operations, increase life-saving services, and are reliable.
In a move to provide better solutions and assist PSAPs in meeting the NENA Continuity of Operations Plan, systems integrator Tyto Athene recently announced a partnership between the company’s ACUITY by Tyto Athene offering and MicroAutomation (News - Alert). Together they have launched an NG911 solution that includes a Continuity of Operations Plan. That means it can be used as either a primary or secondary data center and protects operators from network failure and loss of access to critical information and emergency applications.
“We are excited and proud to partner with Tyto Athene in delivering NG 9-1-1 crucial communications capabilities with state of the art technology that is required by their customers who must be able to deliver life-saving services in diverse and challenging environments,” said Keith Blackmon, Senior Vice President of Sales and Marketing at MicroAutomation.
Utilizing ACUITY Micro Data Center, it’s possible to deliver mission-critical edge processing, analytics, and UC via one turn-key solution that weighs 30 pounds. Removing the need for truckloads of equipment and personnel to get the solutions up and running at operations.
“Overall, ACUITY NG 9-1-1 provides the latest technology and tools first responders, and tactical teams need when facing life or death situations,” said Fabian Plath, Vice President of Sales and Business Development at Tyto Athene.
“Especially in cases of natural disaster or emergency response, the ACUITY NG 9-1-1 is a secure, quickly deployable solution. ACUITY NG 9-1-1 can operate as a cloud-based standalone system or create a redundant, geo-diverse configuration of your existing 9-1-1 call center.”
ACUITY NG 9-1-1 COOP brings this service to the tactical edge by providing full standard E-911 and NG 9-1-1 functions via MicroAutomation’s Omni911.
Omni911, a software-based solution for Public Safety Answering Points (PSAPs), is feature-rich and highly flexible. Everything from Mobile Call Handling and CAD/mapping for Local PSAPs and DoD bases to deploy call handling capabilities to remote locations is included.
Edited by Maurice Nagle
