Comm100 Now Fully Integrated with Cisco Contact Center Solutions

Improving contact center operations has been at the top of many business to-do lists for years. Not just taking customer interactions to the next level but also cutting costs and improving consistent experiences across all touchpoints became vital for the future of call center technologies.

To help ensure the best possible experiences for customers, omnichannel customer engagement solutions provider Comm100 has announced it is now successfully integrated within Cisco (News - Alert) Contact Center Solutions.

The new integration with Cisco includes Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE). Specifically, it is now embedded directly into Cisco’s agent and supervisor desktop offering, Cisco Finesse.

With Comm100 embedded directly into Cisco Finesse, an agent can simply log in to their desktop and access a console with immediate access to customers on any channel they use.

As more customers expect to speak with agents on live chat, social media, email, or messaging bots, a strain on contact center resources has also occurred.

Comm100 connects brands with their customers. The new integration will offer a unified location for customer communications across all the digital channels and automation to improve overall experiences. With this, customers can feel confident of resolving their needs efficiently, and businesses can collect valuable insights and continue to push for optimal omnichannel engagement.

"The integration between Comm100 and Cisco is a considerable step towards helping call centers, especially in the telephony field, engage with their customers where they expect them to," said Jeff Epstein, VP Marketing and Strategy at Comm100. "Coupling unified communication solutions with seamless integration for agents provides call centers with the digital transformation needed to be the best resource for their customers."

Edited by Maurice Nagle