WorkWave Purchases Call Center Software Provider Slingshot

Business automation software developer Workwave has announced the acquisition of Slingshot, a leading field service provider of call center software.

Workwave believes that this acquisition will enable it’s customer base to take advantage of a number of Slingshot’s software solutions that will increase business operations by hybridizing the company’s own solutions. Slingshot specializes in creating software using automation and machine learning to interact with customers across a number of communications channels, including phone calls, SMS, email, and through chatbots. The company also enables businesses to use their platform to outsource help for sales operations.

“The need to grow their business — to attract, retain, and maximize each customer relationship — is what keeps every field service owner and executive awake at night. Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omni-channel communication software to close more deals for its customers,” says WorkWave CEO David Giannetto.

Though Slingshot will now be a member of the Workwave family, representatives have stated that the company will continue to support non-Workwave customers.

“We’re thrilled to be a part of WorkWave’s industry leadership and portfolio of solutions, working together to provide strong, measurable value for our customers,” says Jon Soldan, CEO of Slingshot and now SVP of slingshot operations for WorkWave. “Slingshot has always been about enabling conversations and more effective interactions between home service professionals and their customers, and by joining forces with WorkWave, we’ll be able to accelerate our goal of a tech-enabled contact center with 360-degree data and reporting, better scheduling and payment opportunities, and greater conversion for our customers.”

Edited by Maurice Nagle