Workforce Management Featured Article
Aceyus VUE Cloud Platform Makes Way to Amazon Marketplace
Customer experience solutions provider Aceyus recently announced the company’s VUE Cloud platform is now available for purchase in the AWS marketplace.
This new availability hopes to provide advanced customer solutions to business clients looking to improve operational flow, as well as assist in managing customer inquiries using real time data and analytics.
"With the contact center being a critical component in customer interactions, it is imperative companies find new ways to improve operations through emerging technologies that increase contact center efficiencies, enhance the customer experience and aim for higher employee retention," said Tim Eyre, Chief Marketing Officer at Aceyus (News - Alert). "Offering VUE on AWS Marketplace will provide contact centers with the tools they need to enhance the infrastructure and meet the demands of current customers."
The VUE Cloud platform offers a number of key solutions specifically designed to increase efficiency for contact center representatives, including out-of-the-box data reports, analytics, and historical records of employee performance for managerial support.Aceyus’s platform also eliminates the need for data silos, and increases visibility across all communications channels.
"By running on AWS, Aceyus has the proven performance, security, and reliability to grow and scale their businesses.said Dave Trotter, Director of SMB Sales at Amazon Web Services (News - Alert), Inc. “ Using AWS services, Aceyus can easily meet customer demand as volumes increase and deliver increased visibility to help organizations improve customer relationships."
Edited by Maurice Nagle
