Workforce Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds

Workforce Management Featured Article

June 11, 2021

DCM Supports Canadian Financial Institutions with Management Platform


By Luke Bellos, Editor, Workforce Management

Canada’s Data Communications Management Corp (DCM (News - Alert)) has announced it will be working closely with the Canadian top financial institutions to improve communications and productivity with the help of the DCM’s own digital management platform.


DCM made a name for itself by offering personalized communications and collaboration tools that can be implemented across multiple locations. These services have seen a sharp rise in demand over the course of the pandemic, as businesses look to offer customers a more individualized experience with the support of digital enhancements like direct messaging, self service functionality, and unique product recommendations.

“The most respected Canadian financial institutions trust DCM to streamline complex multi-channel communications that deliver more meaningful connections with their customers.” said Richard Kellam, President and CEO of DCM. “We are proud of our long-standing history and collaborative partnerships with Canada’s top financial services brands. Our clear understanding of our clients’ key strategic priorities, coupled with our digital solutions, is a key differentiator and competitive advantage in the market.”

The financial sector, like many other sectors in the post-pandemic age, is addressing the growing trend of offering tailored customer experiences with the support of high-end communications solutions. As competition continues to grow across all industries, business leaders are looking to gather and retain customers by providing service that not only addresses their needs, but goes above and beyond with digital enhancements.

“We are market leaders in effectively managing conventional print programs and distributing products that are critical to bank, wealth management and insurance operations,” said Tammy Oram, Senior Director of Financial Solutions of DCM. “We also have decades of experience delivering tech-enabled workflow automation to support the operational and highly personalized marketing needs of our financial services clients while ensuring brand consistency and regulatory compliance.”




Edited by Maurice Nagle



SHARE THIS ARTICLE

Tweet
Share


HOME

CALL FOR CONTENT




Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • CALL CENTER SCHEDULING

WORKFORCE MANAGEMENT

Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

Powered By Technology Marketing Corp. © 2025 Copyright. Ph: (800)-243-6002 (203)-852-6800 | Contact TMC