Avaya Cloud Office Puts Hybrid Work In The Spotlight

Avaya (News - Alert) and RingCentral have unveiled new features for the Avaya Cloud Office™ by RingCentral® Unified Communications as a Service (UCaaS) solution to help business customers adjust to the recent shift toward hybrid work environments.

Cloud-based communications applications have exploded in popularity over the last year due to the pandemic’s work restrictions. Metrigy research revealed that nearly 55% of surveyed businesses stated they will be incorporating UCaaS solutions by the end of 2021. To ensure these organizations are prepared for this shift, Avaya Cloud Office has added updated digital capabilities to enhance workflow across multiple locations and improve workflow.

“Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and hybrid work model, and we are further enhancing Avaya Cloud Office to address their needs,” said Dennis Kozak, Avaya SVP, Global Channel Sales. “We are making it easier for organizations to migrate to the cloud, and providing more ways to connect and communicate across home and office locations and multiple devices, providing the flexibility and agility that enables successful hybrid work environments.”

Notable features for Avaya Cloud Office update include:

Avaya Cloud Office Rooms – Combined with an Avaya Collaboration Unit, Avaya Cloud Office turns any workspace into a conference room. For a wide range of rooms, from home to office, huddle spaces or large boardrooms, and using one or two displays, this feature is the perfect solution for getting everyone together, wherever they are.

Avaya VantageTM – The Avaya Vantage portfolio of smart devices offers a new always-on high quality audio and video option for Avaya Cloud Office as well as one-touch access to favorite cloud-based apps and productivity-boosting AI tools such as Amazon Alexa.

Plug and Play USB devices – Avaya offers additional USB cameras and audio-conferencing devices, and a docking station to help users connect everything, including your display and laptop, while running Avaya Cloud Office.

EU Essentials package now available – Avaya Cloud Office is available in four license tiers including Essential, Standard, Premium, and Ultimate.  The Essential tier has now been added to the following EU countries:  Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, and Spain.

Readers can view the complete list of features by visiting the official Avaya webpage.

Join Avaya at ITEXPO 2021 from June 22-25 in Miami, Florida to learn more about cloud-based communications and customer engagement technologies.

 Edited by Luke Bellos