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Semafone Delivers PCI DSS Compliance
Compliance regulations are not to be taken lightly. Protecting customer data, and more specifically, payment data, is a component of the modern customer experience. And PCI (News - Alert) DSS compliance is central to those efforts.
This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third-party websites.
The payment solution works as an extension of Cardprotect Voice+, so agents leverage a secure telephone payment solution that works in a seamless manner. With the new solution in place, each transaction gains cross sell, upsell opportunity and can better represent clients when engaging customers.
“Today, customers expect a modern, frictionless experience and don’t want to be passed around from agent to agent across different channels,” said Gary E. Barnett, Chief Executive Officer, Semafone. “With the integration of Semafone SecureWeb+, OSP and BPO contact center agents will regain control over the payment applications being used and eliminate the challenges of toggling between tools and calls to complete payments for customers. Semafone SecureWeb+ empowers third-party merchants to seamlessly and confidently make PCI DSS compliant payments on behalf of their customers.”
Payment processing and data protection must exist at the core of customer service strategy. PCI DSS compliance doesn’t require a lack of functionality, just due diligence. Put agents in a position to succeed and reap the reward.
How do you protect customer data?
Edited by Maurice Nagle
