Workforce Management Featured Article
New Five9 Inference Studio Simplifies Virtual Agent Deployments
Cloud contact center solutions provider Five9 has unveiled new features that make it easier for businesses to utilize virtual agents for contact center deployment.
As workforce demands continue to rise in the wake of a reopening economy, contact centers are looking for assistance to help manage call volumes, as well as the increasing demands of customers. Artificial intelligence voice systems have become an excellent tool to address this common issue, offering speed, security, and reliability for customer interactions. Though AI systems are certainly beneficial, installing and deploying them can be costly and complex for those just getting started.
Five9 (News - Alert) hopes to solve this with an upgraded low-code IVA development platform, called Five9 Inference Studio. The new platform enables less tech-savvy uses to take advantage of conversational AI programs from leading developers, so that even businesses with low-level technical expertise can reap the benefits of automation.
Other features for Five9 Inference Studio include:
- A new user interface design that simplifies development and maximizes developer best practices
- The ability to load IVA tasks more quickly and support larger applications
- A customized development process for messaging applications such as WhatsApp
- Improved monitoring, reporting and maintenance of IVA tasks and call flows
"IVAs will increasingly be a significant part of every organization’s workforce," said Jim Lundy, Founder, CEO and Lead Analyst, Aragon Research. "With Studio, Five9 offers a comprehensive and intuitive service creation environment that non-technical personnel can use to define, build, train and maintain their IVA applications. This reduces the cost and complexity of launching IVA solutions and allows organizations to bring new innovations to market more quickly."
Edited by Maurice Nagle
