CenturionCARES Releases Contact Center Software v14.5

Call centers have played a unique role in helping businesses to maintain customer service levels during the global pandemic. While COVID-19 shutdowns are no longer in place currently, many businesses are continuing to focus their efforts on cloud technologies and the benefits it can bring to their business.

The goal, to maintain a high standard for the customer service experiences no matter when and where an agent or customers is located. And that’s exactly what Tampa-based software manufacturer CenturionCARES has set out to do with the latest release of its CARES Contact Center Software.

The newly enhanced version 14.5 not only helps businesses improve customer convenience, but it’s also focused on boosting agent productivity levels and giving supervisors the flexibility they so desperately need in today’s busy call center environment.

In 2020, as businesses rushed to get their operations online quickly, CenturionCARES has been helping organizations using its CARES Contact Center Platform and Remote Agent Workforce.  The tools and functionalities provided by these offerings make it easy and less cumbersome to set up and securely run call center management tools from home.

Now administrators can assign and change skills as well as create customized lists for agent’s skills and easily recall them when needed.

New features like email-in-queue help agents to be more efficient by handling any email requests without having to launch a separate email client. The latest release also includes improved WebChat tools so callers can communicate with an agent in real-time even if they are using a browser-based chat window.

Edited by Luke Bellos