Workforce Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds

Workforce Management Featured Article

October 20, 2021

Sharpen Secures Top Spot on IBJ's Fastest Growing Business List


By Luke Bellos, Editor, Workforce Management

Contact center platform provider Sharpen Technologies turned heads this week when Indiana Business Journal (IBJ)  selected it as the #1 fastest growing company in Central Indiana.


Sharpen (News - Alert) was able to make it to the top of this primarily due to its growth achievements over the last few years. Between 2018 and 2020, Sharpen reported a revenue growth of 555%, and was able to increase subscription cloud bookings by 750%. Not only that, Sharpen customer traffic volume increased by an impressive 17.5 times.

“We’re honored to head this list of remarkable companies,” said Mike Simmons, Chairman of the Board and Sharpen’s largest investor. “We have a dedicated Indianapolis-based team coupled with a great group of investors--including Indianapolis’ own Elevate Ventures and Allos Ventures. That combination has fueled our growth and allowed us to succeed.”

Cloud contact centers are becoming a major focus for businesses and enterprises looking to quickly adapt to the post-pandemic economy. Sharpen's focus on hybrid/remote capabilities, omnichannel support, and performance management software  has made its contact center solution a well-rounded resource for improving contact center operations and business productivity.

“Our growth and this award is a testament to the ingenuity and dedication of the Sharpen team,” added Sharpen CEO Bill Gildea. “Our business model of partnering with our customers to help them deliver a superior customer experience in the most effective and efficient manner possible has been a win-win for all of us.”




Edited by Maurice Nagle



SHARE THIS ARTICLE

Tweet
Share


HOME

CALL FOR CONTENT




Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • CALL CENTER SCHEDULING

WORKFORCE MANAGEMENT

Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

Powered By Technology Marketing Corp. © 2025 Copyright. Ph: (800)-243-6002 (203)-852-6800 | Contact TMC