Genesys to Make Debut On Google Cloud

It was only a matter of time before contact center solutions provider Genesys (News - Alert) linked up with one of the biggest cloud service providers to take its offerings to the next level. That move has now been made, and service agents and customers will see numerous benefits in their interactions.

Expected to officially launch in just a few months, the deal means Genesys Telecommunications Laboratories suite of call center technologies - available via its Genesys Multicloud CX platform, will be available on Google (News - Alert) Cloud.

The new offering will be provided as a private deployment option and will further transform the way organizations can respond to their customers in real-time via phone, social media, live chat, and more.

Smarter, more efficient communications are key today as businesses struggle to keep up with changing customer demands for services. Providing the ultimate care options and predicting what customers need is vital to keeping pace and taking digital customer service to the next level.

This latest move will also see the integration of AI solutions to boost virtual agents’ jobs and improve call handle times among other benefits like intelligent responses which are increasing in demand.

Finally, to make Genesys’ customer experience offerings readily available to agents - even those working remotely, the Multicloud CX platform will now be embedded in the Chrome browser.

Edited by Luke Bellos