Lingo Completes Third Phase of Customer Integration with ICE Back-Office Platform

Lingo Communications recently announced enhancements to the ICE back-office platform, a fully integrated billing, network management, workforce management and CRM software solution developed internally by Lingo (including its predecessor companies) over the past 20 years. It provides data and analytical tools used by back-office staff use to efficiently manage many aspects of the company’s global business. The updates to the ICE platform were added to improve user functionality. Lingo provides IP-based cloud voice and data along with other unified communications technologies to small-to-medium sized businesses and consumers.

Now, Lingo, a cloud/unified communications, LD/TF and managed service provider, has announced completion of the third phase of a four-phase project to integrate all customers into the ICE back-office platform. The fourth and final phase of this key integration project will be completed in early Q1 2022, according to the company.

"Since we began the project to consolidate all Lingo customers into our ICE back-office system in Q1 '21, we have been able to optimize our operational performance and significantly reduce our SG&A costs," said Vincent M. Oddo, CEO of Lingo, in a statement. "Our value-added approach to everything we do is evident in our relentless innovation and industry-leading optimization."

Recent enhancements to the ICE back-office platform included enhanced PCI (News - Alert) compliance in the Dealer Portal; expanded ability to export large customer invoices; and the addition of tax-exempt GUI functionality.

“Lingo’s internal software development capabilities complement our large North American Cloud/UC, LD/TF and Fiber networks. This enables our staff, business customers and sales partners to have a full suite of management and analytical tools right at their fingertips. Additionally, since we are constantly enhancing our ICE back-office platform, our customers and sales partners have the peace of mind they need to focus on driving their business,” said Joseph Haines, VP Operations and Engineering at Lingo.

Edited by Luke Bellos