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CentrePal Establishing First Azure Data Center in the UK
Microsoft (News - Alert) Teams is used by companies across the globe to unify chat, voice, video, and file sharing for in-house, virtual and remote teams. The collaborative workspace aids productivity and has millions of active daily users.
To bring these capabilities to the contact center environment, where UC tools are especially useful, CentrePal offers a native solution for Microsoft Teams that unifies the contact center with the company-wide UC and collaboration platform and provides one seamless, omnichannel solution.
Since its introduction to the market in Australia and the APAC region in 2021, the company has seen strong market response especially from businesses in the UK and has now announced it is establishing an Azure data center in the region.
With the pandemic changing how we all work and do business, these capabilities have also seen an increase in demand across businesses. The ability for agents to work remotely from home and continue to provide a seamless experience for customers has become invaluable.
Having this available also makes it incredibly easy to integrate teams so they can collaborate all via a one-screen experience.
Using the Teams integration for use in the contact center makes it easy for businesses to work and communicate with other businesses and government agencies as well as their customers across the region. Even smaller businesses can utilize the offering to gain access to advanced features their customer service centers would otherwise go without.
Because it has omnichannel capabilities, agents can respond to customers via whatever channel, platform or provider they are using.
Edited by Luke Bellos
