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BTRC Turns to Genex Infosys to Transform Customer Support
Many companies spent the last two years attempting to move beyond outdated technical infrastructure. With digital activity and remote access being cornerstones of the post-pandemic economy, leaders understand legacy systems simply can’t keep up with modern requirements.
According to a recent article from The Business Standard, the Bangladesh Telecommunications Regulatory Commission(BTRC) recently turned to Genex Infosys to modernize its customer helpline, after receiving complaints from customers about poor quality service. To offer customers the support they demand, the BTRC signed a three-year deal with Genex Infosys (News - Alert) to provide AI-powered chatbot services and Whatsapp support for the company’s official helpline. Additionally, this deal will enable the BTRC to add new digital integrations in the future, allowing the organization to continuously improve customer operations.
"Genex has been providing the best in class customer experience services and digital transformation with emerging technologies and we are proud and delighted to work with BTRC,” commented Prince Mojumder, Co-founder and CEO of Genex Infosys “We are looking forward to serving BTRC with more digital services in the coming days,"
This move will likely be a major benefit for BTRC’s progress in both the immediate and long term future. With the addition of chatbot support, BTRC leaders can ensure basic customer needs are met at their convenience, without relying on human agents to manually manage tasks. Chatbot support will also enable BTRC to quickly identify common issues among large groups of customers, enabling quicker response times to outages and service hiccups.
Edited by Maurice Nagle
