Workforce Management Featured Article
BraynCX Aims to Assist Labor Shortages Through Digital Tech
The labor shortage problem is stalling business growth across every sector, but customer-centric companies are really having a rough time these days. After having some time to think over the course of the pandemic, many workers in customer service are looking for alternative careers after realizing dissatisfaction. Human labor will likely always be preferred over digital assistance, but some business leaders need to accept the fact it won’t be an easy task to recruit future talent.
BraynCX, a contact center solution developer focusing on AI-assisted services, is attempting to provide businesses with the contact center labor they need without relying on a human workforce. The company’s solutions incorporate highly functional automated services through various communications channels, while also providing personalized services to individual customers. At the same time, these solutions help businesses save on operational costs without sacrificing quality service.
Because BraynCX leaders recognize contact center labor shortages will likely be a concern for the foreseeable future, they hope to launch the first ever automatic contact center. Utilizing virtual bots, self service features, and machine learning, BraynCX solutions can offer businesses dependable services to keep customers happy anytime, and through any channel. The company also intends to use its solutions to create a network for multilingual talent, allowing businesses to outsource contact center workers for complex customer situations across the globe.
"I feel confident that, over the next few years, we will become the go-to service for connecting multilingual talent to jobs across the globe,” commented BraynCX CEO Tariq Alinur. “We will become the UBER of a highly skilled and customer-obsessed workforce.”
Edited by Maurice Nagle
