Workforce Management Featured Article
CarahSoft, Cyara to Offer Public Sector CX Solutions
With customers spending less time in physical stores, businesses must focus on digital capabilities, automation, self-service and other features to ensure customers stay loyal. Now, government agencies are attempting to provide citizens with comparable service.
This week, automated CX assurance platform provider Cyara announced a new strategic partnership with government IT solutions provider, Carahsoft. Carahsoft will now be the Master Government Aggregator of Cyara’s (News - Alert) assurance platform and solutions, allowing various government agencies to transform experiences for citizens through advanced CX technology.
“Partnering with an IT leader such as Carahsoft is an important step forward for Cyara,” said Jeff Flores, Global VP of Channels and Alliances at Cyara. “Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences.”
By using the Cyara Automated CX Assurance Platform, government agencies can automatically monitor and assess online services to ensure essential public services are finely tuned. The platform also enables a number of contact center testing features for IVR/voice quality, chatbots, and email,. Additionally, the platform’s no-code design makes it simple to integrate, allowing agencies rapid CX improvement without extensive technical support.
“With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution,” said Patrick Gallagher, Vice President who leads the Cyara Team at Carahsoft. “We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience.”
Edited by Maurice Nagle
