Workforce Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds

Workforce Management Featured Article

February 18, 2022

CarahSoft, Cyara to Offer Public Sector CX Solutions


By Luke Bellos, Editor, Workforce Management

With customers spending less time in physical stores, businesses must focus on digital capabilities, automation, self-service and other features to ensure customers stay loyal.  Now, government agencies are attempting to provide citizens with comparable service.


This week, automated CX assurance platform provider Cyara announced a new strategic partnership with government IT solutions provider, Carahsoft. Carahsoft will now be the Master Government Aggregator of Cyara’s (News - Alert) assurance platform and solutions, allowing various government agencies to transform experiences for citizens through advanced CX technology.

“Partnering with an IT leader such as Carahsoft is an important step forward for Cyara,” said Jeff Flores, Global VP of Channels and Alliances at Cyara. “Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences.”

By using the Cyara Automated CX Assurance Platform, government agencies can automatically monitor and assess online services to ensure essential public services are finely tuned. The platform also enables a number of contact center testing features for IVR/voice quality, chatbots,  and email,. Additionally, the platform’s no-code design makes it simple to integrate, allowing agencies rapid CX improvement without extensive technical support.

“With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution,” said Patrick Gallagher, Vice President who leads the Cyara Team at Carahsoft. “We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience.”




Edited by Maurice Nagle

HOME

CALL FOR CONTENT




Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • CALL CENTER SCHEDULING

WORKFORCE MANAGEMENT

Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

Powered By Technology Marketing Corp. © 2022 Copyright. Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact TMC