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AnswerNet Closes Quality Contact Solutions Acquisition
Pennsylvania-based call center services company AnswerNet closed its acquisition of Quality Contact Center Solutions (QCS) and its subsidiary, QCS At Home.
AnswerNet (News - Alert) welcomes the QCS team, now be members of AnswerNet, with the newly acquired entity managed by former QCS VP of Operations, Chris Grothe.
"We are very excited to welcome the QCS team to the AnswerNet family," said Gary Pudles (News - Alert), AnswerNet's President and CEO. "As one of the most respected providers of call center services in the United States, QCS offers additional telemarketing, BPO and compliance expertise and bandwidth that our clients can take advantage of immediately. In addition, the experience the QCS team adds will benefit the AnswerNet organization."
For those unfamiliar with the company, QCS offers a number of critical telemarketing services for businesses, including inbound call center services, B2B/B2C outbound marketing, as well as consulting and quality management services. By adding QCS’s collective industry knowledge, skilled employees, and seasoned leaders to the AnswerNet’team, the company will now be able to expand its business footprint to provide valuable call center services to a wider range of customers.
"I am proud of the Quality Contact Solutions team and what we have built in the last 15 years." added Angela Garfinkel, the former owner of QCS. "With more than 1500 employees and 30+ call center locations, the combined resources of the AnswerNet companies and Quality Contact Solutions will give the QCS clients access to more services and operational efficiencies."
Edited by Maurice Nagle
