Workforce Management Featured Article
Level AI Generates $20 Million in Series B Funding
Artificial intelligence is becoming an asset for customer service in the modern era. Finding quality agents to help meet demands is growing tougher by the minute, especially as labor shortages continue to hurt business progress. It’s no wonder AI is getting attention from major investors.
This week, AI-based customer service solution developer Level AI secured $20 million in funding after completing its Series B investment round. Investors included ENIAC and Village Global, as well as Neeraj Agrawal at Battery Ventures, who previously led Level AI’s Series A round six months ago.
“We continue to be unbelievably impressed with the Level AI team’s ability to develop groundbreaking new technology to help large brands serve customers better,” said Neeraj Agrawal, general partner at Battery Ventures and Level AI board member. “The company’s continued innovation and significant traction in the market are a testament to the depth of the team’s expertise.
As if new funding wasn’t enough for Level AI to celebrate, the company also introduced highly requested agent screen monitoring and recording features for its platform, providing managers with AI-assisted tools to ensure work is productive, consistent, and compliant every step of the way.
“When we launched our platform in late 2020, amid COVID-19, we knew there would be demand for smarter, more nimble technology that would leverage conversational artificial intelligence to help enterprises more quickly and efficiently solve customer issues in the cloud and improve the overall customer experience,” commented Ashish Nagar, Level AI’s chief executive.
Edited by Maurice Nagle
