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Dialpad Includes New Enhancements to AI Contact Center
Dialpad announced its AI Contact Center offering now includes new digital channels and virtual agent support.
With Dialpad’s latest enhancements to the AI Contact Center, human-like virtual agents can help with workflows by offering customer self-help options for basic inquiries, allowing valuable human workers to focus on complex customer inquiries. The no-code approach to Dialpad’s solution makes it ideal for contact centers to quickly incorporate these capabilities with minimal technical knowledge.
In addition to virtual agent support, AI Contact Center now offers additional channels of communications, so agents and customers can connect across a number of social media and messaging platforms, including Twitter Direct Messages, Facebook (News - Alert) Messenger, and WhatsApp. Contact centers will also benefit from analytical capabilities, historical records, and real-time coaching, allowing business leaders to automatically improve contact center agent performance and create better customer experiences with ease.
“Dialpad is delivering game-changing AI across every mode of employee and customer communications at an unprecedented pace with smart virtual agents and intelligent omnichannel that work out of the box. This puts our AI Contact Center in the leadership position with a multi-year headstart on the competition,” said Craig Walker (News - Alert), founder and CEO of Dialpad.
Edited by Maurice Nagle
