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Semafone Partners with Talkdesk for PCI Data Security
Today, security and the customer experience need to be inseparable. Twenty-first century customers expect the organizations with which they do business to protect their sensitive data and personally identifiable information. Any breaches of this data, and companies risk losing customers, losing money, losing their reputation and being subject to government fines.
Semafone, a provider of PCI (News - Alert) DSS compliance solutions for payment and PCI data security for call and contact centers, recently announced a reseller partnership with Talkdesk. The new partnership, which will see Semafone’s Cardprotect Voice+ integrated with Talkdesk AppConnect, is expected to provide Talkdesk customers with more options for protecting sensitive customer payment data. The relationship will allow Talkdesk cloud, reseller and business outsource partners to offer Semafone’s solutions, integrated with the Talkdesk platform they are currently selling, providing differentiation in the market and opening new doors to additional markets and customers.
Talkdesk AppConnect is a customer experience solutions marketplace featuring a range of advanced applications, devices, services, and out-of-the-box integrations that give businesses the flexibility to rapidly expand their contact center capabilities.
With its widely patented technology, Semafone secures millions of payment transactions and keeps payment card and bank account data safe. Semafone helps organizations meet their Payment Card Industry Data Security Standard (PCI DSS) compliance obligations and improve operational efficiency. By eliminating the need for company representatives to see, hear or handle personally identifiable information, Semafone prevents storing, transmitting, or processing sensitive data within the business infrastructure, removing it from PCI DSS scope and reducing the risk of potential breaches and fraud.
“The level of trust, security, and compliance required of organizations of all sizes is non-negotiable and unavoidable,” said Gary Levy, CRO Americas at Semafone. “We are delighted to partner with Talkdesk to support organizations committed to protecting their reputations and, more importantly, their customers. Our Cardprotect solutions automate and simplify the complex security and payment processes required to maintain PCI DSS compliance while enabling the delivery of frictionless customer experience.”
Edited by Maurice Nagle
