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Thai Government Agency to Adopt AI
Artificial Intelligence is in place within governments and municipalities across the globe to speed up automation and digital transformations as well as reduce spending and enable breakthroughs in research and mission critical tasks.
To ensure AI is set up for success for the public sector, the right tools and a solid foundation with security and high performance computing in place are just some of the requirements.
In Bangkok, the Digital Government Development Agency (DGA) is a public organization that helps ensure the Thai government has access to these new technologies and is prepared to work with them.
Recently, the agency told local news outlets that it would be adding AI to the arsenal of tools it's using to help improve the effectiveness of government services. This includes an AI chatbot platform that will allow better management of public service needs in light of labor shortages and other issues that have arisen as a result of the pandemic.
It has also launched a support center for AI specific technologies to help agencies improve productivity and efficiency using the new tools.
Company officials told the local news outlets that a sandbox stage for the AI-based chatbot was run earlier this year with about 20 state-run agencies and will be ready for the 200 state units to start using after an official launch in May.
The platform uses a semi-automated question-and-answer learning model so humans and computers can go back and forth in natural dialogue transactions.
It is also working on an Auto Tag feature that uses ASR so it can automatically recognize, tag (News - Alert) and categorize any compliant messages coming through in real-time.
Edited by Maurice Nagle
