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Workforce Management Featured Article

April 29, 2022

Google Says No More to Call Recording Apps


By Stefania Viscusi,

In a move that further proves its intent to focus on privacy of users, Google (News - Alert) has announced it will no longer allow apps in the Google Play Store to record phone calls.


The technology included in accessibility application APIs built for users with different needs utilize sounds from phone calls to work and will now no longer be able to be used for call recording purposes.

Call audio recording where someone is unaware that the recording is taking place

isn’t just illegal in some states, but it can also open up a host of security issues. Apple (News - Alert) has already stopped allowing apps into its app store that record calls and does not even offer the functionality built within its devices.

Android (News - Alert) devices with call recording built into them natively will still be able to do so.

The new move is focused on removing and banning apps from entering the Google Play store to protect the rights of those in jurisdictions that require the consent to start recording and to stop 3rd party apps from exploiting this.

The problem with the accessibility API is that it can allow a great amount of control over the phone. While this can be beneficial for those with disabilities to navigate and use the devices, there are other “power-apps” utilizing the functionality for non-accessibility reasons, that while innovative, can also be dangerous.

This change is going into effect on May 11, 2022 and will restrict developers from accessing the API. App developers that do not comply with the latest ruling from Google will likely have their apps removed from the Play store.




Edited by Maurice Nagle



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