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Call Center Software Company TASKE Announces Compliance with Avaya OneCloud
In today’s highly competitive business environments, a company’s ability to deliver an exceptional contact center experience can be advantageous by fueling their success. Delivering excellent customer experiences requires that the many solutions used in the contact center are properly integrated and complementary.
Call center software applications provider TASKE Technology, Inc. recently announced that its TASKE Contact version 2021 is compliant with key Avaya (News - Alert) OneCloud solutions. The partnership will allow contact centers who use the solution to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration. TASKE is already a Technology Partner in the Avaya DevConnect (News - Alert) program – part of the Avaya Experience Builders network of Avaya experts, partners, developers, and customers. TASKE provides customers with a robust, user-friendly reporting solution to help increase a contact center’s efficiency and deliver unparalleled customer service. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura platform 8.1.
Avaya is a leader in solutions that enhance and simplify communications and collaboration. The company’s Avaya OneCloud is a cloud-based communications solution that consolidates all the traditional business phone system features into a single, unified platform. It offers a unified communications platform that brings voice, video, and data together in a single cloud-based solution.
As a Technology Partner, TASKE can submit products to Avaya for compliance testing, where a team of DevConnect engineers develop a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
“Technology partners such as TASKE are helping customers maximize their Avaya technology to optimize contact center efficiency and improve the customer service experience,” said Susy Liem, Vice President of Product Management at Avaya.
Edited by Erik Linask
