Workforce Management Featured Article
Evolve IP and Anywhere365 Partner to Virtualize the Role of Receptionist
Increasingly, it seems that companies looking to keep labor costs down have sacrificed the role of receptionists. While it may seem unnecessary in an omnichannel digital communications world, customers like knowing there is a human brain front and center for moments when they’re not exactly certain what they’re looking for. Today, luckily, the receptionist can be located anywhere in the world, and the role can be filled by any call center agent.
Technology solutions can make the role of receptionist an easier one to fill and maintain. Solutions such as Evolve IP’s (News - Alert) Anywhere Receptionist solution serve as state-of-the-art telephone operator consoles that can be integrated with work platforms like Microsoft (News - Alert) Teams to provide a range of smart features for improved call handling and efficient call distribution. This week, Evolve IP announced that it has partnered with PeterConnects, part of Anywhere365 Group, to integrate and provide Microsoft Teams-focused communication and contact center solutions for enterprise organizations. The partnership is expected to further mobilize the deployment of Evolve IP's Anywhere Receptionist solution.
The Anywhere Receptionist solution is designed to optimize efficiencies, streamline customer interactions, and improve overall operator and caller experience in Microsoft Teams. It achieves all of this from a single, secure, integrated pane of glass, said the company. The secure, cloud-hosted application enables attendants, receptionists, and contact center teams to elevate their remote working experience by providing full visibility into the availability and present status of all team members.
"I'm proud to see how our efforts to always innovate our products and go-to-market are a reason for service providers such as Evolve IP to connect with our family of brands,” said Erik van Arkel, Global Head of Partnerships for Anywhere365 Group, in a statement. “Our aim is to always maximize the potential of time in any customer dialogue. This relationship will support that aim, together with our continued growth, as we look to meet the growing demand for communications solutions on top of Microsoft Teams. We're looking forward to collaborating with this aspiring partner that has a solid reputation and footprint in their markets."
Edited by Erik Linask
