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Texas Certifies Ivy Chatbot Technology for Higher Education Institutions
Texas public sector education buyers will be required to purchase Texas Risk and Authorization Management Program-certified products and services starting Jan. 1, 2023.
The legislation established a state risk and authorization management program that provides “a standardized approach for security assessment, authorization and continuous monitoring of cloud computing services that process the data of a state agency,” according to the Texas Department of Information Resources.
Ivy, an enterprise chatbot and live chat platform for higher education institutions, earned provisional status certification under TX-RAMP. The certification is a requirement to do business with public colleges and universities in the state.
TX-RAMP provisional status provides a certification that allows state agencies to contract products for up to 18 months before they receive full TX-RAMP certification. Once a provisional certification is achieved, cloud computing services undergo additional assessments to determine whether they can be fully certified.
This status enables customers to invest in Ivy's chatbot technology. Ivy’s technology for higher education institutions features SMS student nudging that allows students to send text messages autonomously to users at scale, AI chat to connect students with information 24/7 and live chat to answer student questions at any time.
Other features include multi-channel support to reach students wherever they are, multilingual support of more than 100 languages and a ticketing system that allows students to escalate unanswered questions.
"We're thrilled to have earned this distinction because it proves that our software and infrastructure are secure and compliant with robust protocols and can be safely deployed at scale in both enterprise and public environments," said Mark McNasby, CEO of Ivy.
Receiving the certification demonstrates that Ivy's capabilities can handle data for customers of all sizes securely in a stable and compliant environment.
Edited by Erik Linask
